Terms of Sale

ADMISSION:

THE EXPLORIDERS© activities are suitable for everyone. However, participants must:

Be able to swim
Have a reasonable level of fitness
Not have an existing medical condition (e.g. back problems, heart disease)
Be over 8 years old for the "Megacraft" activity
Be over 12 years old for the "Paddle of the 3 rivers" & the "W'water Session Discovery"
Be over 16 years old for the “W'water Session Sporty"

The presence of adults is required for some activities :

At Least 4 adults for The Megacraft
According to the profile of the group & the conditions of the day (wind, tides, hydrometry...) / In consultation with the guide
A Swim test is needed for collective structures with minors.

REGISTRATION:

In the case of group registration, the guide will tailor the trip to all members of the group according to the conditions on the day.

BOOKING:

Each booking will be confirmed by an email from us. If you then validate the proposed organization, we trust on your integrity and moral conscience to be there on the day of the activity.

We will not ask you for a deposit (this is a choice assumed from Exploriders team).

However, if you do not honor your reservation, you will have the opportunity to compensate us based on the cancellation clauses described below.

CANCELLATION BY THE EXPLORIDERS©:

The feasibility to carry out any activity is subject to the guide’s assessment of the weather conditions on the day and the physical ability of each of the participants.

THE EXPLORIDERS© reserves the right to modify the activity program for safety reasons, floods, physical ability, or any other circumstance outside the organiser’s control. If any of these circumstances arise, alternative routes will be organized without participants being eligible to claim compensation.

If THE EXPLORIDERS© finds that for whatever reason an activity must be cancelled, the participants will be refunded in full without eligibility to claim further compensation.

CANCELLATION BY THE PARTICIPANT(S):

For any cancellation by the participant(s), the deposit will not be refunded.
For any cancellation more than 30 days before the date of the activity, the usual practice is not to claim a penalty.
For any cancellation between the 30th and 15th day before the date of the activity, the practice is to withhold a flat-rate penalty 30% of the total price of the activity.
For any cancellation between the 14th and the 2nd day before the date of the activity, the practice is to retain 50% of the total price of the activity.
For any cancellation on the day or the day before the activity, the practice is to retain 100% of the price of the activity.
As we don't take any deposit, these penalties are a choice that you can honor according to your ethics and moral conscience. It’s up to you to put yourself in our place and do the action that seems right to you.
If you wish to pay the penalties, we will send you our Bank Identity Statement to proceed with the compensation.

With regards to groups, if the number of participants is less than expected, THE EXPLORIDERS© must be informed at least 5 days before the date of the activity, otherwise all reserved places must be paid for.

INSURANCE:

Exploriders Guides are members of the National Union of Professional Canoeing Guides and Associated Disciplines.

Through the syndicate, the guides take out a Professional Civil Liability insurance contract, specific to the supervision of the activities of whitewater, with the company AXA.

An individual customer guarantee is subscribed with the company ALBINGIA, covering personal injuries occurring during their participation in the activities organized by the Exploriders.

These insurances are included in the price of the services.

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